Privacy Policy

Last updated: 12 April 2026

UK Heat Pump Guide ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

What data we collect

When you use our quote request form, we collect:

• Your name and email address
• Your phone number and postcode
• Property type and current heating system
• Your preferred timeline and budget range

When you browse our site, we collect:

• Pages visited and time spent (analytics)
• Browser type and device information

How we use your data

We use your data to:

• Connect you with MCS-certified heat pump installers in your area
• Send you your requested quotes
• Improve our website content and user experience

We do not sell your personal data to third parties.

Who we share data with

We share your quote request details with up to 3 MCS-certified installers in your area so they can provide you with personalised quotes. We only share with installers who have agreed to our data handling requirements.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

To exercise these rights, email us at hello@ukheatpumpguide.co.uk.

Cookies

We use essential cookies for site functionality. We do not use advertising or tracking cookies.

Contact

For any privacy-related questions: hello@ukheatpumpguide.co.uk